Can I contact you on weekends?

We offer emergency call out. For regular non-emergency issues we work during business hours but if you are locked out of home or have an emergency, contact us on 0418 397 297 and we’ll arrange to help.

What should I do if I have tried a lock but it’s jammed / stuck?

If you can’t sort out these sorts of issues without “forcing” the lock, then best to contact our team rather than taking to the lock with heavy implements. We can typically resolve these issues for you without damage to your locks or your property and this is often a cheaper route than repairing or replacing a broken lock.

I misplaced my key. How long should I wait for your Technician?

When you speak to our team, we will give you clear information on when you can expect our locksmith to arrive at your premises. If anything changes with that you should expect to hear from us but we rarely need to change a call-out schedule and we will prioritise lock-outs or emergency situations.

Our expert team are qualified professionals and ready to help you with whatever your need is – get in touch today. 

What services does Vic-Locks Security provide?

Vic-Locks Security offers a comprehensive range of locksmith services including residential and commercial locksmith services such as installation of new locks, preparing new keys or copies of existing ones, security system and CCTV installation services, repair and fixing of window locks, and emergency lockout assistance.

What should I do if I'm locked out of my house?

If you’re locked out of your house, call Vic-Locks Security for an Emergency Call out on 0418 397 297 for quick and reliable service to regain access to your home without damaging your property.

Can Vic-Locks install new locks at my business?

Absolutely. We specialise in the installation of high-security locks for both residential and commercial properties to enhance their security. We also provide consultation services and regularly work with businesses to bolster their security.

What kind of locks can you install?

Vic-Locks Security installs a variety of locks using the latest lock technology including dead-locks, door locks, window locks and garage door locks.

How can I improve the security of my home?

We recommend scheduling a security assessment with Vic-Locks Security. Our experts can recommend home security upgrades, such as installing high-security locks and implementing a comprehensive home security system and CCTV cameras.

What areas do you service?

Vic-Locks Security serves the Melbourne metropolitan area and surrounding regions. Please contact us for specific service coverage.

Do you offer key duplication services?

Yes, Vic-Locks Security provides key duplication services for residential and commercial keys. We also handle all types of security keys and master keys form most lock manufacturers.

Do you offer a re-keying service?

Yes, our locksmiths are skilled in re-keying. This service involves replacing the working key of a lock while keeping the same lock.

How do I schedule an appointment?

You can schedule an appointment by calling us on 0418 397 297 directly or filling out our contact form.

What should I do if I lose my keys?

If you lose your keys, contact us immediately. We can rekey your locks or provide replacement keys to ensure your property remains secure. You can contact us by calling us on 0418 397 297 directly or filling out our contact form.

How do I know if I need to replace or rekey my locks?

If your locks are old, damaged, or you’ve moved into a new property, it’s advisable to either replace or rekey them. Our locksmiths can assess your locks and recommend the best course of action.

For your lock replacement needs, contact us by calling us on 0418 397 297 directly or filling out our contact form.

Do you handle high-security systems for commercial properties?

Yes, we specialise in high-security solutions for commercial properties including access control systems, swipe cards, biometric locks and key fob services.

Can you provide security upgrades for older locks?

Absolutely. We can upgrade your old locks to newer, more secure options that offer better protection against tampering and breaking.

What types of properties does Vic-Locks Security service?

Vic-Locks Security services all types of properties including residential homes, apartment buildings and commercial establishments throughout Melbourne.

Can you provide access control solutions for my business?

Absolutely. We offer various access control solutions ranging from electronic keypads to biometric systems, tailored to the specific needs of your business.

Do you offer consultations for security upgrades?

Yes, Vic-Locks Security provides consultations to assess your current security setup and recommend upgrades to enhance safety and security at your property. Contact our team today for more information or to schedule an appointment.

Do you offer lock installation for new homes?

Absolutely, we offer lock installation services for new homes to ensure your property is secure from the start. We can install a wide range of locks to suit your security needs. Contact our team today for more information or to schedule an appointment.

Can you repair damaged locks?

Yes, we can repair a variety of damaged locks, including deadbolts, padlocks, and electronic locks. Our technicians will assess the damage and provide the best repair solution. Contact our team today for more information or to schedule an appointment.

What is the difference between re-keying and changing a lock?

Re-keying involves changing the internal components of a lock so it works with a new key, whereas changing a lock involves replacing the entire lock and key mechanism.

What are the advantages of keyless entry locks?

Keyless entry locks offer enhanced security by eliminating the risk of lost keys and can be integrated with smart home systems for remote access and monitoring.

What are the benefits of a master key system?

A master key system provides convenience and enhanced security by allowing you to control access to different areas of your property with a single key. It’s ideal for businesses and large properties.

How can I ensure my locks are resistant to bumping and picking?

We recommend installing high-security locks that are specifically designed to resist bumping, picking, and other forms of lock manipulation.

Can you provide security assessments for my property?

Yes, we offer comprehensive security assessments to identify potential vulnerabilities and recommend enhancements to improve your property’s security.

For more information, you can contact us by calling us on 0418 397 297 directly or filling out our contact form.